Frequently Asked Questions

These are some commonly asked questions, if you have any more questions which are not listed, then please ask !

What type of payments do you accept ?
Currently accepted payments are credit/debit cards via the Worldpay payment gateway and PayPal. You can pay through our 100% secure PayPal gateway, where you can pay from your PayPal account, debit or credit card, or bank account. You don't need to have a Paypal account to make a purchase.

All payment methods use the very latest in data encryption and anti-fraud technology to help keep your information secure.

What are your postage and packaging charges ?
Free delivery (Royal Mail 2nd class) is available to United Kingdom addresses, please note you can upgrade to Royal Mail 1st Class, or use the Royal Mail Special Delivery Guaranteedâ„¢ service if you so wish, see the delivery & returns page for more information. Please note there are no surcharges for non mainland UK addresses.

Can you supply a VAT invoice ?
Sorry no, we are not VAT registered so cannot supply a VAT invoice.

Where do you deliver to ?
We currently deliver to United Kingdom addresses only. Please note there are no surcharges for non mainland UK addresses.

How will I know when my order has been dispatched ?
Once your order has been dispatched a confirmation email will be sent to the email address you supplied. If you have chosen a 'signed for' delivery option, we will also include the Royal Mail tracking reference number.

Can I return a product ?
We are pretty certain that you will be completely satisfied with your order. However, if for any reason you do wish to return something, that's fine, see the
delivery & returns page for more information, your statutory rights as a consumer are not affected.

Are my personal details shared ?
We won't share your personal information with anyone. We use your personal information for payment and billing purposes only. We do not sell, rent or exchange your personal information with any third party, beyond the essential requirement for credit/debit card validation during purchase.